Terms & Conditions
CINCOTTA DISCOUNT CHEMIST WEBSITE TERMS OF USE
Last updated: March 2026
Thank you for accessing www.cincottachemist.com.au (Website) which is owned and operated by Ventura Health Pty Ltd ACN 169 307 975 (Ventura Health or we, us, our). The Website is a leading customer interface which will help you to manage your health needs including making a booking to access a wide range of health services from your selected Cincotta Discount Chemist (Pharmacy).
By accessing or using the Website and continuing to receive the related services provided via or in connection with the Website (Services), you agree with us to be bound by these Terms of Use (Terms of Use) and our Returns Policy and Shipping Policy.
We reserves the right to amend these Terms of Use without notice to you from time to time. If we decide to change these Terms of Use, we will post those changes here. We encourage you to visit this section of the Website regularly in order to remain informed of any changes. Any such amendment will be effective once the revised terms have been posted on this website. In these Terms of Use, 'you' means all person(s) accessing, using and/or receiving the benefit of the Website and the Services, including but not limited to a person you are caring for (Patient).
If you are using the Website and/or Services for the benefit of a Patient, you warrant and must ensure that the Patient has expressly authorised such usage and has also agreed to be bound by the Agreement. If you are a Patient who has authorised a user to access the Website and/or the Service for your benefit, you warrant and must ensure that the user has also agreed to be bound by the Terms of Use.
Our Privacy Policy details the types of personal information we collect, who can access the information and the purposes for which it may be used. We take the privacy of patient and pharmacy data very seriously. A copy of the latest version of our Privacy Policy can be found at https://cincottachemist.com.au/privacy-policy.
We may in the future send direct communications to offer you additional health products and services including:
additional information and training about your medication and health condition;
health programs, products or services that may be of interest to you;
services offered by your selected Pharmacy, doctor or other health care provider; and
information regarding joining a clinical research program.
You acknowledge that the information you may receive in relation to the above examples may be matched and targeted to your condition(s) or drug profile which may be identifiable through health information we collect, store, and use upon access and use of the Website or Services.
We will not disclose any identifiable personal (including health) information about you to any third-party providers of additional services unless you have provided express consent for us to do so. You may also opt out of the additional services at any time. Please contact us at the contact details provided in our Privacy Policy.
If you do not accept the terms of these Terms of Use, you are not permitted to access and use the Website or the Service.
LICENCE
Subject to the terms and conditions of these Terms of Use, we grants you a limited, non-exclusive, revocable, personal, non-commercial, non-sublicensable, non-assignable and non-transferrable licence (Licence) to access, and use the Website solely for your own lawful, non-commercial and personal use.
We are willing to provide this Licence only upon the condition that you accept all the terms and conditions contained in these Terms of Use.
You must not, and must ensure that any Patient does not:
(a) decompile, delete, reverse engineer, modify, copy, reproduce, disassemble, adapt, translate, or create any derivative works of, the Website, or any Intellectual Property Rights, products, or services obtained from us or your selected Pharmacy in respect of the Website and the Service;
(b) disseminate, distribute, transmit, display, perform, publish, directly or indirectly sell, transfer, offer for sale, license, assign, rent, timeshare or sublicense any part of the Website or the Services;
(c) solely rely on the Website or Service in connection with any critical application, which includes any medical application, or any application where failure or malfunction could lead to injury to persons or loss of life or property damage.
The Website is a technology tool and a communications platform which is offered subject to the disclaimers in these Terms of Use, accordingly, you should always have contingencies in place rather than rely solely on the Website. Should you decide to solely rely on the Website for any critical application, we and our related entities disclaim any and all liability arising out of the use of the Website and you assume full responsibility for such use.
INFORMATION DISCLAIMER
We are not a pharmacist, pharmacy, qualified health care professional, medical practitioner, doctor or other health care provider. We do not give or provide any warranties whatsoever in relation to any information on the Website. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to the Website is complete and/or accurate. All information contained on the Website, including information relating to medical and health conditions, products and treatments, is for informational purposes only and may be presented in summary or aggregate form.
Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of pharmaceutical product available through the Website. Information of these kinds are not to be taken as medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.
The information contained on the Website is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your pharmacist, general practitioner, other medical practitioner or qualified health care provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. Nothing contained on the Website or Service is intended to be or should be taken for medical diagnosis or treatment.
Product images displayed are for representation purpose only. Actual product may differ from images shown.
COPYRIGHT AND TRADEMARK NOTICE
Cincotta Discount Chemist trademarks are used on the Website as trademarks only in Australia. Cincotta Discount Chemist is a registered trademark of Ventura Health.
Unless otherwise specified, all material appearing on the Website, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (Content) as well as the selection, assembly and arrangement is subject to applicable copyright laws.
You acknowledge that the Website contains Content, audio and video clips and software that are protected by copyright, trademark, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.
You may use the Content on the Website only for the purpose of transacting on the Website for personal purposes only and for no other purpose. No materials from the Website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on the Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD AND SERVICES PROVIDED
Except as expressly stated, we make no representations or provide any warranties, either express or implied, of any kind with respect to products sold or services provided through the Website. Except as expressly stated and subject to the provisions of Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law), Ventura Health expressly disclaims all warranties, express or implied, of any kind with respect to products sold or services provided through the Website, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to us or your selected Pharmacies arising from any product sold or services provided on the Website shall be the price of the product ordered or services provided. In no event shall Ventura Health, its related bodies corporate, its directors, officers, employees and representatives, and your selected Pharmacy be liable for special, indirect, consequential, or punitive damages related to product sold or services provided.
DISCLAIMER FOR USE OF THE WEBSITE
You expressly agree that your use of the Website is at your sole risk. In no event will we, its related bodies corporate, our directors, officers, employees and representatives, third-party content providers or the like warrant that the Website will be uninterrupted or error-free. Additionally, we do not provide any warranty as to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website.
We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Website from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you irrevocably waive any claim against us with respect to such sites.
Under no circumstances shall we or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the Website, (ii) the cost of procurement of substitute products and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the Website; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the Website; (v) negligent or wilful acts of Ventura Health, its directors, officers, employees and representatives or (vi) any other matter relating to the Website.
You agree to indemnify and hold Ventura Health, and its related bodies corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Website, your use of the Website, your connection to the Website, your breach of this Agreement, or your violation of any rights of another.
CUSTOMER ACCOUNT
You may need to set up an Account to enable you to access all of the Services available from the Website and to more conveniently engage with us or your selected Pharmacy. Once you establish an Account, we will seek to link and/or consolidate your interactions with us and your selected Pharmacy to enhance your experience on the Website.
In establishing an Account you agree to:
(a) Provide true, accurate, current and complete information about yourself including your preferred payment method as prompted (Registration Information) when registering for an Account; and
(b) Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your Account and refuse any and all current and future use of the Website.
You are responsible for maintaining the confidentiality of your password and Registration Information and are fully responsible for all activities that occur under your password and Account. You agree to immediately notify us of any unauthorised use of your password or Account or any other breach of security. Unauthorised use of your password and Account may result in third parties gaining access to your personal and sensitive health information. We considers all Registration Information private.
YOUR SELECTED PHARMACY
In order for the Website to operate properly it may require that your Account be linked to one of our Pharmacies. In nominating your selected Pharmacy, you are expressly linking your dispense account at of your selected Pharmacy to your Account. By linking to your selected pharmacy you and/or the Patient expressly consents to us collecting and sing all such personal, health and other sensitive information from your selected Pharmacy in order to provide you with the functionality of the Website and that the Services.
All orders that are:
(a) to be delivered, they are fulfilled by [insert name of pharmacy] which we have contracted as the fulfilment pharmacy those orders and will be deemed your selected Pharmacy for the purposes of orders to be delivered; and
(b) ‘click and collect’, they are fulfilled by the Cincotta Discount Chemist that you have selected on the Website.[JT1]
By linking to your Selected Pharmacy you and/or the Patient expressly consents to us collecting and using all such personal, health and other sensitive information from your selected Pharmacy in order to provide you with the functionality of the Website and the Services.
Other features of the Website may require that you provide your contact details to your medical practitioner. For instance, if you request receiving an electronic Script via SMS from your medical practitioner, you will need to provide them with your phone number. This disclosure would be subject to your medical practitioner's privacy obligations.
If you register electronically, you may need to provide us with certain information including your Medicare Number (please see our Privacy Policy for full details) which we will forward to your selected Pharmacy as required to dispense medications. Your selected Pharmacy is responsible for confirming your information matches that in its dispense account. If your selected Pharmacy does not have a dispense account in your name, you agree that it may create one. Once linked, an activation code or confirmation message will be sent to you.
We may collect personal information (including health information) about you (such as dispense data and details of any electronic Scripts you store on the Website) when you deal with your selected Pharmacy. You consent to us disclosing such personal information (including health information), and the information we collect about you via the Website and Service, to your selected Pharmacy. This disclosure is also subject to your selected Pharmacy’s own privacy obligations and privacy policy.
If you elect to change your selected Pharmacy in the future, you consent to Ventura Health disclosing your complete dispense history to that other Pharmacy.
You also consent to your selected Pharmacy sending you promotional offers via the Website or Service. You may opt out of receiving such promotional offers at any time. Please contact us at the contact details provided in our Privacy Policy at https://cincottachemist.com.au/privacy-policy to opt out. If you want to opt out of receiving promotional offers from your selected Pharmacy outside of the Website or Service, you will need to contact the Selected Pharmacy directly to unsubscribe from that pharmacy's promotional offers (as this is a matter between you and your Selected Pharmacy).
PAYMENT METHODS
Credit Cards: We accept Visa and MasterCard on the Website. There is no surcharge for Visa or Mastercard transactions on the Website. Please be sure to provide your exact billing address and telephone number - the address and phone number the provider of your credit card has on file for you. Incorrect information may cause a delay in processing your payments and order. Your credit card will be billed once your order has been processed by your selected Pharmacy. Your credit card is tokenised by Web Active Corporation Pty Ltd (eWay), which is the Website’s payment gateway provider. This is done to protect the security of your credit card details, as we do not store your card details at any point. Your personal and credit card information will be provided to eWay to process the payment. Your personal and credit card information will be held by eWay in accordance with their privacy policy found at https://www.eway.com.au/legal In the event that your selected Pharmacy cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
We do not accept money orders, cashier’s cheques, personal cheques and company cheques.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our or your selected Pharmacy’s acceptance of your order, nor does it constitute confirmation of our or your selected Pharmacy’s offer to sell. We and your selected Pharmacy reserve the right at any time after receipt of your order, to accept or decline your order for any reason. We and your selected Pharmacy reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
When your order includes medicines, your selected Pharmacy may need to be satisfied that you have a therapeutic need for it and that it is appropriate for you. Your selected Pharmacy will endeavour to contact you within 48 hours of placing an order to do this. Your selected Pharmacy reserves the right to not supply contrary to their professional and ethical obligations.
An accepted order will be an agreement by your selected Pharmacy to sell and your agreement to purchase the products as listed on the order. All prices for products are inclusive of GST (unless they are exempt from GST).
HEALTH SERVICE BOOKINGS
The Website may enable you to book a health or other clinical service with your selected Pharmacy on selected days and times. Whilst we take all reasonable care to include accurate and up-to date booking information, any availability information provided should not be relied upon as being error free or accurate and will be subject to availability and confirmation by your selected Pharmacy. You agree to complete the booking form questions truthfully and not omit information which is or may be relevant to your care. If there is an age restriction for the Health Service, it will be communicated as you proceed through the booking process.
Health Services are designed to support the advice given to you by your doctor and at the conclusion of your appointment, your selected Pharmacy may refer you to a Medical Practitioner for further follow-up. If your matter is urgent, including if you have a medical emergency, a Health Service appointment will not be appropriate, and you should seek urgent medical or hospital attention.
If there is a cost associated with a Health Service appointment, it will be either specified as you proceed through the booking process or discussed at your selected Pharmacy prior to being charged and will either be payable in advance or on the day of your appointment with your selected Pharmacy.
To ensure that appointments are running on time, please arrive at least 5 to 10 minutes prior to your booking time. The length of the appointment is specified through the booking process and in communications from your selected Pharmacy after making your booking.
We understand that unexpected events can occur. If you need to reschedule or cancel your appointment, please contact your selected Pharmacy as soon as possible but no less than 24 hours before your appointment time. If your Selected Pharmacy need to cancel or reschedule your booking for any reason, you will be contacted at the earliest opportunity.
Our booking system is provided by Medadvisor International Pty Ltd and your selected Pharmacy respectively and we are not responsible for, and have no control over the Health Service appointment or the Health Service provided by your selected Pharmacy.
To the maximum extent permitted by law, we will not be liable for, and you release us from and against any liability caused or contributed to by, arising from or connected with the Health Service appointment.
You agree that by booking a Health Service appointment through our Website, Medadvisor is authorised to provide your personal information in your booking form to us and your selected Pharmacy. We do not collect details of your health information, medical history, condition or your health record. Your selected Pharmacy, as a healthcare provider may retain this information in its systems as required by law.
By making a booking and providing your contact details, you understand that you may be contacted by email, phone or SMS in relation to your appointment, other Health Services in the future that may be of interest, and other products and services. Please refer to our Privacy Policy for further details.
Your health information provided in any pre-screening form or collected from your Health Service appointment with your selected Pharmacy will not be disclosed to any party unless expressly consented to by you. You may access your personal information by contacting the selected Pharmacy that provided the health screening.
YOUR CONDUCT
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Website, use of the Website, or access to the Website.
OUR RIGHTS
We may elect to electronically monitor areas of the Website and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Website, including providing it via third party software or application, to your selected Pharmacies for the purpose of fulfilling an order; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring any Content.
We may terminate your access, or suspend your access to all or part of the Website or the Services without notice, for any conduct that we believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.
TYPOGRAPHICAL ERRORS
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders or booking whether or not the order or booking has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order or booking is cancelled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
APPLICABLE LAW
As far as legally possible the Agreement shall be governed by the laws in existence in Australia. Any claim relating to the Website, the Services or the Content shall be governed by the internal laws of the state of New South Wales and you agree to submit to, and having the matter dealt with in a court in Sydney in the state of New South Wales.
TERMINATION
Subject to applicable law, we reserve the right to suspend or deny your access to all or any portion of the Website, Service or your Account. You agree we may immediately deactivate or delete your Account or Registration Information and all related information and files under your Account and bar any further access to such files or the Website or your Account. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Website, Service or your Account.
GENERAL INFORMATION
These Terms of Use, the Cincotta Rewards Terms and Conditions and the Returns and Shipping Policy, constitute the entire agreement between us and you and govern the use of the Website, the provision of the Services and your Account. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
We reserve the right to change any terms of the Agreement. Such changes will be notified to you via email. An updated Agreement will also be included on the Website or Service.
SECURITY AND PRIVACY
You acknowledge that your access to the Website or Service may be monitored and tracked by us by the use of cookies and/or retailer IDs. We do not sell, rent or give away your information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist us in providing you with the Website, the Services, or in accordance with our Privacy Policy. In providing any personal information including your sensitive and health information through our Website or Service (including through your use of an Account or making a Health Service booking), you agree to us handling your personal information as described in our Privacy Policy. Any information provided by you or your browsers (including cookies) will be for our use, the owner and operator of the Website. The information, including your personal and health information, will be retained, used by us, and disclosed in accordance with our Privacy Policy and you expressly consent to its collection, retention and use by us in order to provide you with the products and Services through the Website or Service (including to maintain your Account or to facilitate a Health Service booking).
Other than as set out in our Privacy Policy, we will not collect or disclose personal information about you or your browsing habits to any other third party, unless you give us express permission to do so, or unless required to do so by law.
Your selected Pharmacy will record and collect information in order to provide you with products and services that you have requested. The collection of this information is permitted under Australia law. For example, this applies to Script details that they are required to collect in accordance with relevant legislation including the National Health Act 1953 (and its regulations) and the poisons laws as in force in the Australian States and Territories. Any personal information held by your selected Pharmacy will also be subject to their privacy policies which can be obtained by contacting your Selected Pharmacy.
We may disclose aggregated information about you in general and statistics related to the Website or Service to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, you acknowledge that transmissions to and from the Website or Service may be monitored, intercepted or modified by other parties.
UPDATES TO PRIVACY POLICY
We may amend our Privacy Policy from time to time. If we do so, we will post the amended Privacy Policy on our Website so that you will always be aware of how we manage your personal information.
LINKING AND FRAMING
Links to external sites from the Website or Service are provided for convenience only and we do not endorse or make any warranty with respect to such external sites.
WEBSITE AND SERVICE AVAILABILITY
We do not warrant that the Website or Service will be available at any time. You acknowledge that the Website or Service may be unavailable for a number of reasons, including due to matters beyond our control, and shall not hold us accountable in respect of any claims arising there from. We do not warrant that your access to the Website will meet any particular performance criteria.
ITEM AVAILABILITY & CATALOGUES
Not all items displayed in our catalogues will be available to purchase on the Website or available from your selected Pharmacy. Products will only be available at your selected Pharmacies while stocks last.
Please be aware that all our pharmacies are independent owned pharmacy businesses and may choose not to participate by selling their products through the Website. If your local Cincotta Discount Chemist is able to be selected as your selected Pharmacy, you will be able to place an order for products or make a booking for a health service appointment with that pharmacy.
LIMITED PURCHASE QUANTITIES
We reserve the right to monitor and limit the purchase amounts of products. We reserve the right to restrict sales to a non-commercial level. In such cases we may reduce product(s) to what we consider as commercial quantities. Where applicable, you may be contacted by a healthcare professional regarding safe and appropriate usage of products sold on our website, prior to shipping. If you are not able to be contacted your order may be cancelled.
INTERNATIONAL DESTINATION RESTRICTIONS
The Website only delivers orders to Australian postal addresses. Orders cannot be shipped to an international address.